Terms of Service

Levels Flow is operated by Levels Studio, ABN 78 938 052 697, in Perth, Western Australia (“we”, “us”). These terms apply to studio and artist account holders and people who use the Service as clients or collaborators. By creating an account or using the Service you agree to these terms. If you act for a business, you must have authority to bind it. If you do not agree, do not use the Service.

Studio plans include Studio, Pro, Veteran and Enterprise. Eligible studio accounts can try Studio, Pro or Veteran free for 30 days with a card. The selected plan bills automatically after the trial unless cancelled before it ends. Invoice processing fees still apply during the trial. One trial per studio account. Artist plans include Free, Artist, Artist Pro and Artist Max. Current prices, included storage, team limits and applicable fees are shown on the studio pricing and artist pricing pages and at checkout. Prices are shown in the stated currency. Applicable taxes and any additional storage charges are disclosed where charged. You can manage your subscription in Settings. We will notify you in advance of material price changes.

You are responsible for the security of your account credentials and for everything that happens under your account. You must be at least 13 years old to create or use an account, and we ask for your date of birth when you sign up. If you are under the age of majority where you live, a parent or guardian must agree to these terms for you and is responsible for your use of the Service, including any payments. We may suspend or terminate accounts that violate these terms, that give a false date of birth, or that are used to upload unlawful content.

You retain all rights to the audio, invoices, receipts, client records, and other content you upload (“Your Content”). You grant Levels Flow a limited licence to host, process, and transmit Your Content for the sole purpose of operating the Service on your behalf — including storing files in our infrastructure, generating shareable links you create, and rendering invoices and receipts to people you authorise. We do not use Your Content to train machine-learning models. We do not sell or share Your Content with advertisers.

You may not use the Service to upload, distribute, or facilitate any content that infringes another party's rights, that is unlawful in your jurisdiction or ours, or that contains malware. You may not attempt to disrupt the Service, conduct unauthorised security testing, or access data that is not yours. We may remove content or suspend accounts that violate this section.

Subscriptions are charged in advance for the monthly or annual billing period selected and renew unless cancelled. You can cancel through Settings; cancellation takes effect at the end of the paid period. We do not ordinarily refund unused time for a change of mind, but this does not limit any refund, cancellation or other remedy required by law, including the Australian Consumer Law. Stripe processing fees are separate from Levels Flow platform fees and may both be deducted from a studio’s payment proceeds. A zero platform-fee plan does not remove Stripe fees. Contact us about a billing error or refund request at admin@levelsflow.com.

If your subscription payment fails, we’ll email you and keep trying your card for up to 2 weeks. Studio accounts have 30 days from the first failed payment to pay. While we’re retrying, your account keeps working, except that you can’t send new invoices or quotes or go over your plan’s included storage. If the payment still hasn’t gone through when we stop retrying, your subscription is cancelled and studio access is paused, but until the 30 days are up you can still sign in, download all your files and subscribe again. If you haven’t paid or subscribed again after 30 days, we delete the files stored in your studio account. Your account, invoices, receipts and other records stay, and you can subscribe again to keep using Levels Flow. Songs a client owns on their own paid plan stay in their library. If you cancel a studio plan, the same 30 days start when your paid period ends: studio access is paused from then, and you can still download your files and subscribe again until the 30 days are up.

If an artist plan ends, your account moves to the Free plan. Files above the Free plan’s storage are kept for 30 days so you can choose what to keep or download them; after that, the oldest are deleted until you’re within the Free plan’s storage.

We’ll email you when this starts and again 7 days before anything is deleted. These rules apply when a payment fails, or a plan ends, on or after 9 November 2026.

You may delete your account at any time from Settings. We may terminate or suspend your access for material breach of these terms or for activity that places the Service or its users at risk. If we terminate for cause we will, where reasonable, give you an opportunity to export Your Content first.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Subject to those rights, the Service is provided on an “as available” basis; we do not promise uninterrupted or error-free operation. Keep independent copies of important files. To the extent permitted by law, our total liability arising from the Service is limited to the greater of the fees you paid us in the 12 months before the claim or AUD $100. This limit does not apply where applying it would be unlawful.

These terms are governed by the laws of Western Australia. The courts of Western Australia have non-exclusive jurisdiction, subject to any mandatory rights you have to bring a claim elsewhere. You may contact us to seek to resolve a dispute; doing so does not prevent you from exercising your legal rights.

We may update these terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms.

Questions about these terms? Email admin@levelsflow.com.

Levels Flow provides software for studios and artists. A studio’s recording, mixing, mastering or other creative services are supplied by that studio under its agreement with its client. The studio is responsible for its invoices, service descriptions, permissions and fulfilment. Payment-gated access follows the linked invoice’s payment status; it is not escrow and does not decide whether creative work meets an agreed standard. Refunds, disputes or payment reversals may affect access. These arrangements do not limit rights you have against us in relation to our own Service.

The signup page uses acoustic guitar samples from tonejs-instruments by Nicholas Brosowsky, licensed under Creative Commons Attribution 3.0. The library credits the University of Iowa for the original recordings. Samples are redistributed unchanged and played at reduced volume. Full source and attribution.